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Technical Support

If you need technical support with your product, please contact us by clicking here, via our Live Help support service or follow the steps below.

1. Click on the “My Account” link at the top of our website and log into your account 
2. Click on “Request support or return a product” link
3. Select the order containing the item that you need support for.
4. Fill in the details on the form, and click on the button at the bottom of the page.
5. Our Technical Support team will then get back to you on a same day basis.

Please use the email address provided at the time of the order to login to your account. A password would have also been sent at the time of your order. If you have mislaid this, or did not receive one, you can request a new password from the account login screen.

Please provide as much detail as possible when describing the issue that you need help with.

Express Help

Contact Us

Call 0343 289 6880
Ask a question
Advanced Players Ltd
Suite 1, Alexander House
Station Road
Eskmills Park
Musselburgh
EH21 7PB
Scotland

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