If you have any issues or questions regarding your product please contact us so we can assist with initial troubleshooting and support.
If the product is faulty and you need to raise this with us please log into your account and fill in the details requested under the Return Request section, or send us a email to firstname.lastname@example.org if you are unsure about anything or need assistance.
If an item is confirmed as faulty within the first 31 days since purchase Advanced MP3 Players will offer a replacement, exchange or refund. Out with this period a warranty replacement or repair will be issued. If we are unable to provide a like for like replacement we will offer an equivalent product or in some cases a refund or store credit.
Advanced MP3 Players will cover the return postage costs on any item that is faulty within 14 days of receipt, out with this period the return postage costs will be the responsibility of the customer.