- You can order from Advanced MP3 Players in any of the following ways
- on-line
- by post
- by telephone
- by fax
- Prices of the products are shown in Pounds Sterling and include UK VAT of 17.5% unless you have selected your Country of Residence as outside of the EU (European Union). - Advanced Players Ltd (trading as Advanced MP3 Players) is a company incorporated in Scotland (registered number SC242972), having its registered office at No 2, The Old Engine House, Eskmills Business Park, Station Road, Musselburgh, EH21 7PQ, United Kingdom. VAT Registration Number: GB790281912. - The confirmation e-mail sent on acceptance of an on-line order is acknowledgement of receipt of the order only, and is not necessarily a confirmation of availability of the product.
- Every effort is made to dispatch each order placed before 2pm (on a working day), on a same day basis. We aim to delivery each UK order, valued above £50.00 (POUNDS STERLING) placed before 14:00 (GMT), on a next working day basis. UK Order totals below this limit will be sent via Royal Mail First Class Recorded Delivery which may take 1 - 3 working days to arrive. International orders will be despatched on a same day basis if received before 9:00 (GMT). Delivery of international orders is between 3 - 14 days depending on location. However, if dispatch does not appear possible within these times, you will be notified of the reason and we will advise you of the alternative delivery timescale. If you feel that the revised delivery time offered is unacceptable you will be entitled to cancel the order and receive a full refund.
- You have the right to cancel the order and reject the goods starting from the day of the contract and up to seven working days starting from the day after the goods have been received by you, the customer.
- If you choose to pay via Credit / Debit Card, your payment card will be debited only once your order has been dispatched.
- All Euro pricing is an estimate (not based on live exchange rates). However, we update our currency rates regularly to ensure as accurate Euro pricing as possible. Your order will be charged in Pounds Sterling (GBP) to your Credit / Debit Card once your order is placed.
- If you receive a faulty or damaged product within 7 days of purchase, Advanced MP3 Players will reimburse your return postal costs. The return postal cost of faulty items returned out with our 7 day return policy (within the manufacturer's warranty period) are paid by the customer.
- UK Delivery charges: FREE on orders above £150 inc VAT in value. For orders below £50 inc VAT, customers can choose from Royal Mail First Class Recorded Delivery (£2.49) or Initial City-Link Next Day Business Day Courier Delivery (£3.99). On orders between £50 - £149 inc VAT in value, Initial City-Link Next Day Business Day Courier is available for £3.99.
- International delivery charges depend on your location; please see the Shipping and Returns page for more information on international delivery charges and times.
- You can pay by MasterCard, Visa, American Express credit cards, as well as Switch, Solo and Delta debit cards.
- Order and credit card details are protected by SSL version 3, 128bit encryption.
- You may also pay by bank (wire) transfer or Credit Card via Telephone. Advanced MP3 Players account details will be made available for this purpose.
- UK orders are sent via Initial City-Link Courier (Next Day before 5.30pm), Royal Mail Special Delivery or via Royal Mail First Class Recorded Delivery. Overseas orders are by Royal Mail International Airsure Airmail delivery.
- Advanced MP3 Players makes every effort to deliver all items within the stated time. In the case of late delivery please contact us by phone, e-mail or fax.
- If in the unlikely event that you are not satisfied with your purchase, ie. if it is faulty, of unsatisfactory quality or was supplied in error by Advanced MP3 Players, you are entitled to a replacement product or a full refund within 7 day of purchase. Please phone or e-mail for details.
- If you would like to cancel an order, you will be refunded within 30 days of the date of cancellation. You will be required to return cancelled goods in your possession. If goods are not returned, a charge will be deducted from the refund to reflect the cost to Advanced MP3 Players of collecting the goods.
- If you wish to return an item we recommend using a secure delivery method that requires a signature on delivery.
- Data Protection: We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.
- These terms and conditions do not affect your statutory rights.
COMPLAINTS: - To register a complaint, please contact Advanced MP3 Players using any of the methods listed on the 'Contact' page. Give details of your complaint including any relevant information such as dates, times etc.
- We endeavour to respond to all complaints within five working days.
- Every effort will be made to resolve complaints within as short a time as possible. Actual time will depend on nature of complaint and co-operation of third party, if applicable.
- You will be kept informed of progress throughout the process.
- Most complaints are resolved within 14 days.
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