Recycling your old electricals

1. The crossed-out wheeled bin

This symbol on a product or its packaging means it mustn't go in household waste. Electrical and electronic equipment is collected separately so it can be reused or recycled safely. Many items contain materials that can be recovered, and some contain substances that need careful treatment.

2. Free take-back when you buy from us

When you buy a new electrical product from AMP3, we'll take back an old household electrical item of the same type, or one that did the same job, free of charge. For example, an old MP3 player when you buy a new digital audio player.

It doesn't need to be the same brand or one you bought from us. This applies to online orders, wherever we deliver. You can send it back any time after you receive your new item.

3. How to send it to us

1. Contact us with your order number and tell us what you'd like to return.
2. We'll email you a free Royal Mail or DPD return label and instructions. Please wait for the label before sending anything.
3. Pack the item (see below), attach the label and drop it off or arrange collection as the instructions explain.

4. Packing your item safely

• Switch it off and leave any built-in battery in place. Royal Mail only accepts lithium batteries that are installed in the device.
• Don't post anything with a swollen, leaking or damaged battery. Contact us instead and we'll advise, or take it to your local recycling centre.
• Remove your data and media: reset the device to its factory settings and take out memory cards, discs and SIM cards.
• Use a sturdy box with padding all round, so the item can't move or be crushed. The original box is ideal.
• Tape cables to the item or bag them, and seal the box securely. Put your order number on a note inside.

5. Other ways to recycle

If your old item still works, consider passing it on or donating it. Otherwise, your local council's household waste recycling centre accepts electrical items. You can find your nearest one on the Recycle Now website.