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Faulty products

If you believe your product is faulty, please follow the steps below and we will try to resolve the issue. If we are unable to solve the problem remotely we will send you a returns number and return instructions:

1. Click on the “My Account” link at the top of our website and log into your account (www.amp3.co.uk)
2. Click on “Request support or return a product” link
3. Select the order containing the item that you wish to return.
4. Fill in the details on the form, and click on the button at the bottom of the page.
5. Customer Support will then get back to you on a same day basis.

Please use the email address provided at the time of the order to login to your account. A password would have also been sent at the time of your order. If you have mislaid this, or did not receive one, you can request a new password from the account login screen.

Please provide as much detail as possible when describing the fault.

If an item is confirmed as faulty within the first 31 days since purchase Advanced MP3 Players will offer a replacement, exchange or refund. Out with this period a warranty replacement or repair will be issued. If we are unable to provide a like for like replacement we will offer an equivalent product or in some cases a refund or store credit.

Advanced MP3 Players will cover the return postage costs on any item that is faulty within 7 days of receipt, out with this period the return postage costs will be the responsibility of the customer.

Please note that if an item is particularly heavy we will arrange for our courier to collect it from you.


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Call 0343 289 6880
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Advanced Players Ltd
Suite 1, Alexander House
Station Road
Eskmills Park
Musselburgh
EH21 7PB
Scotland

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