Refurbished Items FAQ

We have set out our answers to the most frequently asked questions below.

What are refurbished items?

Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as refurbished to be resold.
The Customer may have simply opened the box or briefly used the item.

How do I identify refurbished products on this site?

We note all refurbished items on our site with the following message -
This high-quality item has been factory refurbished. Please click here for more information on quality refurbished merchandise.
This lets you know you are in for a great deal on a fantastic product!

How are products refurbished?

Every product targeted for refurbishing or reconditioning must pass a thorough examination.
Each item is checked at least twice for proper working condition and quality.
After repairing any defect and sanitizing when necessary, the product is repackaged and returned to like-new or almost new condition.

Will refurbished products come in different packaging?

By law, product packaging must state if an item is refurbished, consequently we repackage all items in plain black or white boxes which are labeled "refurbished" and state the contents in each package
Enclosed manuals may refer to accessories (camera cases, straps, for example) that are not included with the refurbished or reconditioned product.
All ipods include quick start guide, earbuds and USB cable (or USB dock adapter in the case of the shuffle). When we have the additional accessories such as the stand for the itouch or dock adapters for all the models, we include them but we do not guarantee that they are included.

What makes a refurbished item such an excellent purchase?

Refurbished products maintain high quality standards.
The price you pay for a refurbished item is much lower than retail price.