Extended Warranty FAQ

Frequently asked questions:
How do I purchase Insurance?
How or where do Citymain obtain my details?
How much is my premium and how will it be collected?
When does my insurance cover commence?
Am I able to benefit from this cover if I live outside the UK?
What am I covered for?
When does my Insurance policy end?
Why shouldn't I cover this under my household Insurance?
My product has just stopped working?
Can I fax my claim form to you?
Where can I obtain a copy of the insurance terms and conditions?
What if I do not receive any Email confirmation or documents in the post?
How long is my claim likely to take?
How can I make an enquiry about my insurance?
Important Information about the insurance

How do I purchase Insurance?
You can protect your product with the 12 month Extended Breakdown Insurance offered at the point of sale. This can be selected and included in the basket as part of your purchase.

How or where do Citymain obtain my details?
When you purchase your product from Advanced MP3 Players and you select to purchase the Extended Breakdown Insurance, Citymain writes to each customer confirming the cover.

How much is my premium and how will it be collected?
The premium is dependent on the value of the item and is broken down into the following bands which include IPT (insurance premium tax) and will be collected by Advanced MP3 Players at the time of purchase.

When does my insurance cover commence?
Your product is protected from the moment you have successfully completed your online transaction.

Am I able to benefit from this insurance if I live outside the UK?
Regretfully the coverage is only available to those people who are permanently resident in the United Kingdom. If you reside in any other country such as the United States, we regret that we are not able to provide insurance. If you are a UK permanent resident, you are covered for up to 90 days world-wide cover in any one year.

What am I covered for?
This policy covers you for Breakdown at the natural expiry of the Manufacturers initial 12 month warranty and is applicable for months 13 to 24 of the period of insurance.

When does my insurance policy end?
As per your Certificate of Insurance, the insurance is applicable for months 13 to 24 of the period of insurance.

Why shouldn't I cover this under my household Insurance?
This policy is a dedicated insurance policy especially for products, ensuring rapid replacement or repair of your product once your claim has been accepted. Household policies often have an excess and a claim for your product will more than likely affect your no claims bonus.

My Product has just stopped working?
If you have not damaged the product by accident, and you bought the product less than a year ago, it is likely that the item is covered by the manufacturer's warranty. In this case please call the Advanced MP3 Players Customer care on 0131 443 8545. If you purchased the product in excess of a year ago, call the claim line on 0844 576 2291.

Can I fax my claim form to you?
Regretfully Underwriters require an original, signed copy of the claim form. If you post this to us first class, we will process it the same day we receive it in our office. The address you should post your claim form to is:
Advanced MP3 Players Claims Department
PO Box 116
Ryde
PO33 2WX

Where can I obtain a copy of the insurance terms and conditions?
If you would like a further copy of the terms and conditions, click here to download them

What if I do not receive any Email confirmation or documents in the post?
Your product is protected from the moment you have successfully completed your online transaction. You will receive a copy of the Certificate of Insurance and Policy Summary together with confirmation of your Credit Card payment by post within 3 working days. If you are further concerned, please do not hesitate to Contact Us.

How long is my claim likely to take?
All paperwork is processed in our office the same day. If your product is being replaced, please allow three working days. If your product is being repaired, please allow ten working days.

How can I make an enquiry about my insurance?
Please telephone 0844 576 2291; if you have a question or query relating to a purchase from Advanced MP3 Players please contact us directly at sales@amp3.co.uk

How long does it take for someone to reply to my question or query?
Please allow 48 hours for us to respond to you. If you have not received a reply after this time, please Contact Us

Important Information
The Sale of Goods Acts lay down several conditions that all goods sold by a trader must meet. The goods must be of satisfactory quality, as described and fit for purpose.

Your statutory rights are limited which is why we offer insurance specially designed to protect your product (but not e.g. accessories, car kits, chargers or data cables) for up to 1 year against the risk of breakdown whilst being used in the United Kingdom (and worldwide for a maximum of 90 days in any one year) by you as the person who purchased it or any of your parents, children, brothers and sisters (over the age of 16) who permanently live with you.

The Product Insurance offered on this site is underwritten by Amtrust International Limited, Registered in Ireland number 169384, Registered Office: 40 Westland Row, Dublin 2, Ireland Amtrust International Ltd is authorised and regulated by the Irish Financial Services Authority and is licensed to operate in the United Kingdom by the Financial Services Authority.

Other Insurance (including some elements of household insurance) may be available for your product other than from the insurer whose cover is offered on this site.

Your product insurance will automatically be terminated in the event of a claim being made.

Like all policies, there are some things this insurance does not cover. Importantly these include; inappropriate use, breakdown which occurs during the Manufacturer’s warranty period or due to abuse or wear and tear. Gradual deterioration, any damage to the product, loss or theft of the product, any other costs that are indirectly caused by the event which led to your claim unless specifically stated in the Certificate, any claim form not returned within 30 days of notifying the incident and any claim where the user is under the age of 16.

Premiums will be collected by Advanced Players by Credit/Debit card at the point of sale, this will include any Insurance Premium Tax.

You have a right to cancel the insurance by giving written notice of cancellation within 14 days of purchase of the insurance cover in writing to Advanced Players to fax number 0131 273 4397 by email to sales@amp3.co.uk upon which a full refund of the premium will be made. If you do not exercise this right to cancel then your rights and those of the insurer to cancel this insurance cover thereafter are that you may cancel this insurance at any time by giving notice of cancellation, in writing or by telephone, to the Administrator. Cover will terminate immediately on receipt of your cancellation, but please note that no refund of premium will be made.

If you need to make a claim under the insurance contact the Administrator at the above address or on 0844 576 2291.

Contact Us

You will find most questions answered in Frequently Asked Questions. Please read there first before continuing below.

We welcome all queries and questions. Please contact us at:

• Email: info@advancedplayers.co.uk
• Fax: 0844 576 2333
• Post: Advanced Players, PO Box 116, Ryde, PO33 2WX
• Tel: 0844 576 2291 Monday to Friday 9:00am-5:30pm

If the query/complaint relates to your purchase of a digital audio player from Advanced MP3 Players, please click here to contact us direct.

Please be assured that we treat each enquiry confidentially and that we will endeavour to answer you as fully and promptly as possible. Any information provided will only be used for the purpose for which it was submitted.

Demands and Needs Statement
Advanced MP3 Players does not offer advice or recommend insurance. You should decide before purchasing whether the terms of this insurance policy meet your demands and needs for product insurance.

• Am I under 16?
• Do I require additional risks to be covered other than those detailed in the policy document?
• Am I already covered by another type of insurance policy?
• Do I live permanently outside the UK?

If you can answer ‘no’ to all of the above, your demands and needs are those of a product owner who wishes and needs to ensure their product insurance needs are met now and in the future.