Cowon UK Repair Centre We wish you many years of service from your Cowon player, however, occasionally, errors can occur with the players, or they can be damaged. With that in mind, we are pleased to announce the new Cowon UK Repair Centre. Our repair team have actually travelled to Korea, location of the Cowon factory, to receive extensive training by the people who make them! Accordingly, we have the expertise and facilities to repair any Cowon player - from the X5 to the S9 and many others. No matter if it's screen, battery, hard drive, or a fault that isn't immediately obvious, we handle repairs to these superb players inside and outside of their warranty period. For all correspondence, you can contact us directly on this email address: repairs@cowonuk.com We quote accurate pricing on all repairs on receipt of the player - this removes any ambiguity and ensures that there are no hidden costs. We do have some representative costs for common battery replacements on Cowon Players below: - X5 Battery £40
- D2 Battery £35
- iAudio 7 Battery £35
- A2/A3 Battery £40
To send your player for repair: If you bought your player through Advanced MP3 Players, please follow the returns information below - this will allow us to repair the player as quickly as possible: - Click on the “My Account” link at the top of our website and log into your account (www.amp3.co.uk)
- Click on “Request support or return a product” link
- Select the order containing the item that you wish to return.
- Fill in the details on the form, and click on the button at the bottom of the page.
- Customer Support will then get back to you on a same day basis.
Please use the email address provided at the time of the order to login to your account. A password would have also been sent at the time of your order.
If you have mislaid this, or did not receive one, you can request a new password from the account login screen. The above procedures apply to persons who have purchased both directly via the AMP3 website and via Amazon / Playtrade / Pixmania however you will need to retrieve your password before you can access it. Other Retailers If you purchased the player through none of the above sellers, please contact repairs@cowonuk.com and we will issue you with a returns number and information to post your player, to allow us to provide a quote for repair. Normally, we expect a 7 day turnaround from receipt of the player. In some cases, with older players or when spares need to be shipped from Korea, this can be longer. We will advise with your repair quotation. |
